EasyBookings is a service of DFY Solutions Ltd. We are committed to protecting your privacy and handling personal data responsibly and transparently in accordance with UK data protection laws, including the UK GDPR.

This Privacy Policy explains how personal information is collected, used, stored, and protected when you use EasyBookings, visit our website, or interact with our services.

We may collect personal information that you provide directly, including your name, email address, phone number, business details, working hours, service areas, and billing information. Payment details are processed securely by third-party payment providers and are not stored on our servers.

When potential clients contact EasyBookings on behalf of an Independent Service Provider, we may collect enquiry information such as the client’s name, phone number, message content, requested service details, preferred appointment time, and relevant location information.

We may automatically collect limited technical data when you use our website or app, including IP address, device and browser information, and basic usage data. This information is used to maintain security and improve service performance.

Personal data is used to operate and deliver the EasyBookings service, respond to missed calls and enquiries, screen enquiries, manage bookings, confirm appointments, send reminders, request reservation fees where applicable, provide customer support, and improve our systems.

We process personal data only where there is a lawful basis to do so, including where processing is necessary to perform a contract, where it supports our legitimate business interests, where consent has been given, or where required by law.

We do not sell personal data. Information may be shared only with trusted third-party service providers such as telephony, SMS, hosting, and payment processors, and only to the extent necessary to deliver the EasyBookings service or comply with legal obligations.

Reservation or booking fees may be requested on behalf of Independent Service Providers. All payments are handled securely by third-party payment processors, and EasyBookings does not store full card or payment details.

Personal data is retained only for as long as necessary to provide the service, meet contractual and legal obligations, or resolve disputes, after which it is securely deleted or anonymised.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure, though no system can be guaranteed to be completely secure.

You have the right to access, correct, or request deletion of your personal data, to restrict or object to processing, and to withdraw consent where applicable. Requests can be made by contacting us using the details provided on our website.

Our website may use cookies and similar technologies to improve functionality and user experience. You can control or disable cookies through your browser settings.

Our services may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

We may update this Privacy Policy from time to time, and any changes will be posted on this page with the updated date.

If you have any questions about this Privacy Policy or how your personal data is handled, you can contact DFY Solutions Ltd using the support contact details provided on the EasyBookings website.